Legal Nature of Digital Products

The User acknowledges and understands that the products and services provided through the Basmetech platform are Digital Goods, access to which is granted immediately upon successful payment. Consequently, all sales are considered final, absolute, and non-refundable, except under the exceptional circumstances outlined in this policy.

Eligibility for Refunds (Financial and Content Protection)

Notwithstanding the provisions of the preceding clause, the User is entitled to submit a refund request exclusively in the following cases:

• Material Technical Defects: In the event of a persistent technical flaw in video or audio files that clearly prevents the utilization of the educational content, provided that such flaw is not caused by the User's poor internet connection or hardware incompatibility with the stated technical requirements.

• Incomplete Content: If the educational material is incomplete or does not match the advertised syllabus, and there was no prior notice on the sales page indicating that the course is "under construction" or that its content will be uploaded gradually.

• Technical Pricing Errors: If an amount exceeding the advertised price on the checkout page is charged due to a software malfunction in the Platform's system.

• Specific Promotional Guarantees: In the event of a time-bound "money-back guarantee" explicitly advertised on the sales page of a specific product, adherence to this guarantee shall be strictly limited to the conditions stipulated in that specific offer.

Eligibility Criteria and Usage Restrictions (Anti-Abuse Protection)

To prevent the exploitation of the Platform's intellectual property, the acceptance of a refund request is subject to the following conditions:

• Timeframe: The refund request must be formally submitted via email to [[email protected]] within a maximum period of forty-eight (48) hours from the exact time and date of purchase. Any requests received after this period will not be considered.

• Consumption Threshold: The User is strictly not entitled to request a refund if they have viewed, downloaded, or accessed more than thirty percent (30%) of the course content or digital material. The Platform maintains technical logs that accurately record the content consumption rate for each account, and these logs serve as conclusive evidence against any refund claim.

Procedures and Timelines (Payment Gateway Compliance)

• Review and Verification: All refund requests are subject to a technical and legal auditing process that takes between two (2) to seven (7) business days. The Platform reserves the absolute right to reject the request if any abuse or violation of the aforementioned consumption terms is proven.

• Refund Method: If the request is approved, the amount will be refunded using the same original payment method utilized by the User.

• Processing Fees: The User acknowledges that payment gateway fees (such as those charged by Stripe, PayPal, or intermediary banks) may be non-refundable and will be deducted from the refunded amount in accordance with the policies of these gateways.

Disclaimer of Personal Expectations

The Basmetech Platform makes every effort to describe its content accurately and clearly. Accordingly, the Platform bears no responsibility for the User's dissatisfaction with the content or its failure to meet their personal expectations or "experience level," provided the content matches the advertised description on the product page prior to purchase. The User bears sole and full responsibility for reviewing the offer details and content syllabus before making a purchase decision.

Anti-Financial Fraud (Chargebacks)

The User's initiation of a chargeback through their bank or payment gateway without prior communication with the Platform and an attempt to resolve the dispute amicably under this policy is considered a hostile act. This action will result in the permanent ban of the account, with the Platform reserving its right to submit login and content consumption logs to the payment provider to validate the transaction and dispute the chargeback.